Frequently Asked Questions:
1. How do I contact a therapist to find out if we would be a good fit?
Right here! We employ a number of therapists with a wide variety of specialties and want to make sure we match you with the right one for your needs.
2. What kinds of clients do you see?
We work virtually with anyone in New York state who wants to make changes in their lives. We work with clients experiencing depression, anxiety, post-traumatic stress disorder, relationship challenges, self-esteem issues, emotional eating, perinatal and postnatal challenges (including fertility, miscarriage, and post-partum issues), family discord (children, spouses, or other relatives), and grief. We also work with clients who are experiencing stress at work, looking to change jobs or careers, or feeling that while things are okay, they could be a lot better.
3. Do you take insurance?
We are in network with Aetna and Optum insurance. When we do not take insurance directly, we work with you to submit an out-of-network provider claim to your insurance to be reimbursed. For out of pocket clients, individual therapy is $175 per session and couples therapy is $200 per session. We automatically provide you with a form to submit to your insurance company for reimbursement of out-of-network benefits each month. If you are unsure about your benefits, we can help you quickly determine your reimbursement rate. Please don't hesitate to ask! Many clients get a percentage of their fees reimbursed even before they meet their deductible, and often receive 100% reimbursement once they meet their deductible. You can also use your health savings account to pay for sessions. In addition, even if you don't file with your insurance company for reimbursement, you may be able to write sessions off on your taxes as a medical expense.
4. What is my investment?
Each session is 45-55 minutes long, depending on frequency and other factors you will discuss with your therapist during your intake. Many people find that their insurance companies cover part of their out of pocket fees, sometimes up to 100% depending on the benefits. Therapy costs are an investment in your physical, mental, and emotional health, and investing in this now will help you reap benefits that last long beyond your sessions!
5. I can't afford the session fee. Do you allow sliding scale payments?
In some circumstances, sliding scale payments may be accepted for clients in specific circumstances. Additionally, temporary sliding scale payments may be accepted for clients facing unexpected hardship. Please email contact@newyorkcitypsychotherapists.com to discuss requests or address with your existing therapist if you are already being seen.
We also take vouchers from the Loveland Foundation, which provides financial assistance to Black women and girls seeking therapy.
6. Do you accept credit cards and HSA/FSA payments?
Yes, we accept all major debit/credit cards and as long as you can enter your HSA/FSA card number in the payment system like a debit/credit card, we can accept those payments. If you don’t have that option but would like us to provide you receipts for reimbursement, we can do that, as well.
7. Do you offer virtual sessions?
Yes, we are an exclusively online therapy practice for your convenience. You’re busy and we want to make sure you can fit therapy into your demanding schedule, and we want to ensure everyone’s safety as we navigate this rapidly changing world. Our platforms are completely secure, HIPAA compliant, and easy to access from anywhere, including laptops, phones, and tablets.
